Full Management Service for Landlords

Full Management

If you’re looking to ensure full protection and compliance while avoiding the time-consuming and stress-inducing aspects of renting out a property and constant Tenant communications, we’ve got the solution for you. By entrusting your property to our team of experts, you can wave goodbye to all the stress and hassle. Simply hand over the keys, sit back, relax and pursue other interests such as your career, family or retirement.

Our service guarantees peace of mind and security for your investment, accompanied by continuous support, advice and protection. Plus, you won’t have to worry about any 3am wake-up calls!

This is a monthly fee-based service which is deducted from your rental income.

Our Full Management service includes:

  • Advice on attainable rental values
  • Advice and facilitating of remedial or repair work
  • Access to marketing portals to ensure maximum exposure to the best choice of Tenants
  • Accompanied viewings at individually allocated appointment times (no external viewing agents used)
  • Keeping you on the right side of the law with regards to property renting legislation
  • Access to a Block Landlord Insurance Policy with preferential rates and market-leading policies
  • Helping you to ensure the property is safe in terms of fire prevention & detection and Legionella risk assessments
  • Providing HMO advice (this is where you gain a license to allow you to rent your property to more than 2 unrelated people)
  • Detailed inventory of a property’s contents, which details the condition, cleanliness and contents so we can ensure the property is returned to the same move-in condition (ordinary wear and tear excepted) when the Tenants leave
  • Regular and thorough property inspections with clear follow-up actions and advice
  • Collection and remitting of monthly rental payments
  • Provision of monthly statements
  • Access to our online Client Portal where you can see everything about your property in one place
  • Setting up all lease and Tenant documentation
  • Detailed employment, prior Landlord and credit check references (all in-house and not outsourced)
  • Handling of the Tenant move out process and efficient re-let of the property reducing void times and maximising rents
  • Direct dealing with Tenant Deposit Protection Agencies
  • Provision of a 24/7 emergency line for Tenants and phone line to a Chapmans’ employee
  • Experienced maintenance handling focussed on property preservation; reducing unnecessary costs and caring for your Tenant
  • Provision of a multilingual pictorial online Tenant maintenance reporting system with embedded advice
  • Management of Tenant and neighbour complaints
  • Handover of energy utilities and council tax from Landlord to Tenant and Tenant to Tenant
  • Short, medium and longer-term advice tailored to your specific needs and goals
  • Introduction of investment properties for sale

As a Full Management Landlord you also benefit from access to our Additional Services

Renovations & Projects
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Property Staging
Read More
Block Insurance
Read More

Why Choose Chapmans?

In this brief video, we delve into the reasons we believe you should opt for Chapmans to handle your property, alongside the top-notch service Landlords and Tenants can expect from us.

Hear from our existing Landlords who are delighted with our service...

Emma M
Switcher Landlord

Moved to Chapmans a few years ago after getting extremely frustrated with the service received from a large property letting and management company in Edinburgh. I really like working with the team at Chapmans, I get regular updates and statements and always feel I’m kept in the loop on what’s going on with my property. Any time they do need to complete work they present a few options, will give a recommendation on what route they think I should take, and I always trust their recommendations. I feel like my property is in good hands!

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Katharine Bailey
Switcher Landlord

I have just had an excellent client experience with Chapmans following a tenant. vacating a property. The property was inspected, I received a comprehensive, detailed report, issues were actioned and the flat relet in record time. Eve Walker handled all of this with her usual charm and efficiency, and I would highly recommend Chapmans to anyone looking for a managing agent who is highly customer-focused.

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Jennifer Foley
Switcher Landlord

I have just let my property through Chapmans and have been very impressed by the thorough and professional service provided. I was kept informed at every stage of the process and was so happy that Laura and her team were able to secure tenants so quickly. Would not hesitate to use Chapmans again and would highly recommend them to others.

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Emma W

As a first-time landlord, I was nervous about the process of renovating and letting a property I had inherited. I needn’t have worried. MC at Chapman’s did an amazing job throughout the whole process, being especially sensitive about how I came to own the flat. She designed and managed the renovations and even came in under budget with an incredible result. The process of finding tenants was done very efficiently, all the time with a great level of communication. I couldn’t be happier with the service I received from Chapman’s.

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Valerie Malcolm

This is the first time I have used Chapman’s – they found a tenant for my flat. Their approach was very thorough and they used their systems to great effect when dealing with a lot of applicants. Luke was friendly and easy to contact throughout. I’m very happy with their service and professionalism.

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Christine Pearce
Switcher Landlord

I was given Chapman’s name by a friend who recommended them to me when I was finding it frustrating dealing with tenants directly. I now have 3 properties being looked after by Chapmans. What did I ever do before they came into my life? I have nothing but high praise for Chapmans – they are extremely professional, have a very happy disposition and deal with everything you could possibly imagine. They definitely give 110% – my life is sorted. If you want no hassles and life to be simple as a Landlord, then look no further. I can’t rate Chapmans high enough – they are definitely a five-star organisation.

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We’ve had amazing service from Chapman’s and special thanks to Mhairi-Claire for her help! Found ourselves a difficult task in organising our property due to current restrictions and living abroad. Chapman’s took on responsibilities way beyond their usual remit to accommodate our many needs at this difficult time, coordinated all required processes and kept us well-informed all the way! Result- happy landlord, happy tenants! Thank you:)

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I moved to Chapmans at the end of lockdown as I was tired of poor service from my previous agent. They just handled a Tenant vacate and reletting for me. Their attention to detail, and excellent communication throughout has made the process seamless. A very positive client experience, and I would highly recommend Chapmans, and Eve in particular.

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Gemma Fruean

AMAZING! Laura knows her stuff! You will be in great hands leaving your property for Chapmans to look after. I was so impressed with the quick response and great communication. There was way more to letting out a property than I ever knew of, but Laura made everything very clear and was so helpful! Would absolutely recommend!

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26 Roseburn Terrace
EH12 6AW

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