Switcher Thinking about Changing Agent?

Chapmans, in my opinion, are absolutely fantastic. I must highlight the lack of personal contact we experienced with our previous letting agents who were unfortunately bought out by other companies. However, our experience with Chapmans has been completely different. They are extremely responsive, efficient, friendly, and fair. Above all, their genuine care is evident. I highly recommend them with a 10/10 rating.

I moved to Chapmans at the end of the Lockdown as I was tired of poor service from my previous agent. Eve Walker has just handled a tenant vacate and reletting for me. Her attention to detail and excellent communication throughout has made the process seamless. A very positive client experience, and I would highly recommend Chapmans, and Eve in particular.

After managing my own property for many years, I was nervous about using an agent. I had nothing to worry about, Chapmans goes above and beyond in the service they provide and get the balance of tenant and landlord care absolutely spot on. I don’t highly recommend many services but this is definitely one I do!

Moved to Chapmans a few years ago after getting extremely frustrated with the service received from a large property letting and management company in Edinburgh. I really like working with the team at Chapmans, I get regular updates and statements and always feel I’m kept in the loop on what’s going on with my property. Any time they do need to complete work they present a few options, will give a recommendation on what route they think I should take, and I always trust their recommendations. I feel like my property is in good hands!

I have just let my property through Chapmans and have been very impressed by the thorough and professional service provided. I was kept informed at every stage of the process and was so happy that Laura and her team were able to secure tenants so quickly. Would not hesitate to use Chapmans again and would highly recommend them to others.

I was given Chapman’s name by a friend who recommended them to me when I was finding it frustrating dealing with tenants directly. I now have 3 properties being looked after by Chapmans. What did I ever do before they came into my life? I have nothing but high praise for Chapmans – they are extremely professional, have a very happy disposition and deal with everything you could possibly imagine. They definitely give 110% – my life is sorted. If you want no hassles and life to be simple as a Landlord, then look no further. I can’t rate Chapmans high enough – they are definitely a five-star organisation.

Personalised and Caring. Used many agents across different regions of Scotland. None of them come close to Chapmans.

The professional part – yes, fantastic service, well documented, clear, great communication, helpful online systems, timely, efficient, etc.

The personal part – this is where they really stand out. Laura, Kevin, and the full team always go above and beyond where they can. Very supportive and caring for landlords and tenants alike. You can tell they’re a business that actually cares.

Superb service during a recent tenancy changeover. Lorraine was proactive and responsive in dealing with all facets of the transition. I wouldn’t hesitate to recommend Chapman’s to any prospective landlords.

Laura and her team are absolutely excellent. Very highly recommended. Make everything seamless regarding renting my flat feel really straightforward.