Our Tenant Journey

Tenant Journey

When renting one of our properties there is a clear procedure that we follow

Please see our Tenant’s Journey to understand how the process works.

Book Viewings

Book in online and check that this property is suitable for you and that you meet the criteria – we really don’t want to waste your time if it isn’t going to be the right one for you! You'll find the link to 'Book a Viewing' on the property's page.

Book a Viewing here
Attend the Viewing

We prefer to do these face-to-face – we love meeting you – but on the odd occasion we can do virtual viewings.


If you like it we will send you an application link detailing the Ts and Cs and how the process works and what we do with your data! You will also be asked to pay a holding deposit – DON'T WORRY if you aren’t successful this is repaid to you – and if you are - then we simply deduct this from the total deposit due for the property.

Credit and Reference Checks

Our friendly staff will crack on with these as efficiently as possible, but we may ask you to help by giving your previous employers and Landlords a nudge to speed up the process – we want to secure your new home for you as soon as possible!

Lease Signing

You can come in to our office and sign your lease or you can do it electronically – either way we will send you a handy video of all things Tenancy Agreements as well as lots of safety certificates so you know your property is lovely and safe and well maintained

Balance of Deposit

Once you have your lease the Deposit Balance will be due and the rent must be paid on or before move in – remember no cleared funds = no keys! All the way through this busy time we will send you helpful hints and tips to help manage your expectations and stress levels!

Check In

On the day of move in we will meet you at the property and walk you around – show you how to use things and make sure everything is as expected.


You will then have 7 days to review your inventory and check it is an accurate reflection of the property – the contents, cleanliness and condition! You need to check this and let us know if it isn’t accurate!


We will transfer your deposit to a Tenancy Deposit Scheme and they will keep it protected for the duration of your tenancy!

Settling in Visit and Future Inspections

The first few weeks will be a bit busy so we wait for 6 weeks before we pop out and see you and check that everything has gone smoothly – and if it hasn’t – we aim to iron out the issues! Thereafter we will visit no less than every 6 months! We try to keep the intrusion to a minimum and remember, we are inspecting on our Landlord’s behalf, with the main focus being a health check on current and future maintenance issues. Please let us know prior to an inspection if you have had any problems or issues so that we can try and resolve on this visit.

Ongoing Safety

We will contact you thereafter to organise access for annual safety certification and any repairs that need to be done. During these times, we kindly request you to assist us in facilitating access for the tradespeople so that we can promptly complete these tasks.

Moving On

Hopefully you will stay for a long time but when the time comes to move on, we hold your hand every step of the way! If you have decided it is time to move out you will need to give us at least 28 days notice (if you moved in after 1 December 2017) – but we always love more so let us know as soon as you know! Feel free to pick up the phone and we can help you – and remember that if giving us notice by email that you need to add on an extra 48 hours!

Hear from past and current Tenants on their experience renting with us...


Having Chapmans as an agency has been an incredibly satisfying experience. The Chapmans Team has been lovely, solving all of our problems as fast as she could and being accommodating in the whole process. I am impressed with the speed and the communication between the agency-tenants-landlady (probably largely due to the effort that the team put in) and I really can’t help but to recommend them. It’s rare to find agents with such a level of care and professionalism, and I am very grateful for it!

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Richard Gargaro

Having dealt with Chapmans on numerous occasions now, I can honestly say that they are one of the most professional companies I have dealt with in many years and have never failed in any aspect. What they say gets done and gets done well. Honesty and integrity all the way through. I would thoroughly recommend them.

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I’ve been renting a property through Chapmans for about 1.5 years now and the team have been amazing from the start. They’ve always been friendly, reliable, and respectful and have been extremely responsive whenever I’ve had a question or something needed repaired in the flat. Unlike other letting agents I’ve been with in the past, Chapmans works hard to balance the interest of the landlord and the tenant’s best interest which shows in all my interactions with them.

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Libby Hickson

Great communication with the team during our time as tenants. Always provided options when problems arose, and friendly advice even in tricky maintenance cases. Definitely felt valued and heard by the team. Best letting experience in Edinburgh!

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Alan Conroy

Myself and 2 flatmates rented a flat in Edinburgh with Chapmans for 2 years and were very impressed with their service. No issues with inspections/repairs and our full deposit was returned at the end of the tenancy with no trouble. Would recommend!

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Karina A. Salek

Great agency, lovely people always happy to help. Special thanks to the whole team for looking after the property I am renting, who helped me a lot. Definitely recommend this agency to everyone.

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Karthik Rajamani

We had quite a pleasant experience working with Chapmans. While we were looking for a new property to move in, they were quite prompt in responses. Before move-in, they explained all processes & shared all required details. After move-in, they were quite prompt with any maintenance requests too. We had pleasant interactions with the team. We would recommend renting one of their well-maintained properties. They have a wonderful team of people!!

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Steve Venter

EXCELLENT – Chapmans exceeded expectations in every aspect of my recent property rental experience. As a small family from SA arriving in a new country, Chapmans took good care of us from the start of our new journey in Edinburgh. From the top quality properties on offer, to the streamlined application process, their commitment to excellence shines through. The team’s professionalism, along with their friendliness, made me feel valued throughout. Eve and Olivia were super. Without a doubt, I highly recommend Chapmans for a seamless and enjoyable property rental journey!

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Rishab Soni

The experience we have had so far with Chapmans is great. The team is very prompt in taking care of any issues reported, they take time to understand and are very helpful. If given an option, I would always like to rent from them.

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26 Roseburn Terrace
EH12 6AW

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