Our Tenant Application Process

Tenant Application Process

When applying to rent one of our properties there is a clear procedure that we follow...

At Chapmans, you can only apply for a property once a viewing has been undertaken.  Should you wish to apply following the viewing then the process is as follows:


Please contact the office or let the viewing agent know that you wish to apply. We will then send you a unique link so you can complete your application online. Please fill this in accurately as we will use this data to generate your lease, if successful, as well as contact referees etc.

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Holding Deposit & Paperwork

A Holding Deposit of £250 should be paid to Chapmans PM Ltd, RBS, Sort Code 83-51-00 and Account Number 16996989 at the time of application. * Please note that we will not consider your application until both Holding Deposit and all Application forms have been received. Should the application fall through i.e. if you are unsuccessful or you withdraw your interest, please do not worry, this deposit will be returned to you.* We will continue to market the property and accept applications from other interested parties until such point as you supply all the required paperwork.

Landlord Approval

Once referencing paperwork has been supplied we will provide the Landlord with the details of the interested applicants and seek their approval to confirm which applicants they wish us to proceed to reference. We will inform you as soon as possible about the outcome of your application.

Multiple Applications

Please note if we receive multiple applications following a block viewing these will be assessed by midday the following working day and where more than one applicant(s) meets our referencing criteria the Landlord will be informed and The Landlord will instruct us as to who they wish to proceed with. The Agent and The Landlord will need to adhere to all relevant Statutory obligations and instruments and any other statutory re-enactment thereof relating to, but not limited to, The Letting Agent Code of Practice 2016, the Race Relations Act 1976, Disability Discrimination Act 1995 and Sex Discrimination Act 1975.

Photo ID

Please follow up your application with photo ID such as UK passport or photo driving license. If you are applying from overseas we will need a passport and copies or residency visas as appropriate.

Referencing Checks

If you have been successful we will advise you when we will commence all references checks and if they meet with our criteria. Once the checks are completed to our satisfaction we will proceed to lease documentation. Please note the lodgement of the holding deposit does not guarantee you the tenancy of the property. Should you fail our referencing process or not meet the required criteria you will be advised and we will request the bank details of a UK bank account to which we will return your holding deposit. This will be returned within 5 working days.

Money Payable

Once checks are completed and the tenancy documentation issued the balance of the deposit will then be due immediately and the first month’s rent is payable 3 working days prior to the lease start date so that we can ensure we have cleared funds ready for key handover.

Further Tenant Responsibilities

Please note in addition to the rent and the deposit, the following charges will be the responsibility of the Tenant: – 1. Council tax (students may be able to apply for a 100% exemption) 2. Utility bills including where applicable gas, electricity, oil, telephone, internet and TV licence

Multiple Tenants

Please note that if more than one person is signing up to this lease you will be offered a Joint and Several Tenancy agreement, so you will jointly be liable for all rent and liabilities under the lease. Each tenant must complete his or her own application You will be signing up to a Scottish Private Residential Tenancy (this replaced the Short Assured Tenancy on 1 December 2017).

Scottish Government Website
Monthly Rental Payments

Please also be aware that the rent due date will be the lease start date. So if you move in on the 7th of the month, your rent will fall due on the 7th of every month thereafter. If you wish a specific rent due date that is different from the move in date, please highlight this on the application form and we can discuss this with you.

Signed & Sealed

Please note that neither the Landlord nor the prospective Tenant are committed to a tenancy until the tenancy agreement has been signed by both parties.

Please note...

If you are unable to complete an online application please contact the office on info@chapmanspm.co.uk.

Hear from current and past Tenants about their experience with us...


Having Chapmans as an agency has been an incredibly satisfying experience. The Chapmans Team has been lovely, solving all of our problems as fast as she could and being accommodating in the whole process. I am impressed with the speed and the communication between the agency-tenants-landlady (probably largely due to the effort that the team put in) and I really can’t help but to recommend them. It’s rare to find agents with such a level of care and professionalism, and I am very grateful for it!

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Richard Gargaro

Having dealt with Chapmans on numerous occasions now, I can honestly say that they are one of the most professional companies I have dealt with in many years and have never failed in any aspect. What they say gets done and gets done well. Honesty and integrity all the way through. I would thoroughly recommend them.

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I’ve been renting a property through Chapmans for about 1.5 years now and the team have been amazing from the start. They’ve always been friendly, reliable, and respectful and have been extremely responsive whenever I’ve had a question or something needed repaired in the flat. Unlike other letting agents I’ve been with in the past, Chapmans works hard to balance the interest of the landlord and the tenant’s best interest which shows in all my interactions with them.

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Libby Hickson

Great communication with the team during our time as tenants. Always provided options when problems arose, and friendly advice even in tricky maintenance cases. Definitely felt valued and heard by the team. Best letting experience in Edinburgh!

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Alan Conroy

Myself and 2 flatmates rented a flat in Edinburgh with Chapmans for 2 years and were very impressed with their service. No issues with inspections/repairs and our full deposit was returned at the end of the tenancy with no trouble. Would recommend!

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Karina A. Salek

Great agency, lovely people always happy to help. Special thanks to the whole team for looking after the property I am renting, who helped me a lot. Definitely recommend this agency to everyone.

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Karthik Rajamani

We had quite a pleasant experience working with Chapmans. While we were looking for a new property to move in, they were quite prompt in responses. Before move-in, they explained all processes & shared all required details. After move-in, they were quite prompt with any maintenance requests too. We had pleasant interactions with the team. We would recommend renting one of their well-maintained properties. They have a wonderful team of people!!

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Steve Venter

EXCELLENT – Chapmans exceeded expectations in every aspect of my recent property rental experience. As a small family from SA arriving in a new country, Chapmans took good care of us from the start of our new journey in Edinburgh. From the top quality properties on offer, to the streamlined application process, their commitment to excellence shines through. The team’s professionalism, along with their friendliness, made me feel valued throughout. Eve and Olivia were super. Without a doubt, I highly recommend Chapmans for a seamless and enjoyable property rental journey!

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Rishab Soni

The experience we have had so far with Chapmans is great. The team is very prompt in taking care of any issues reported, they take time to understand and are very helpful. If given an option, I would always like to rent from them.

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