Tenant Application Process | Chapmans Property Management & Lettings

When applying to rent one of our properties there is a clear procedure that we follow...

At Chapmans, you can only apply for a property once a viewing has been undertaken. Should you wish to apply following the viewing then the process is as follows:

Contact

Please contact the office or let the viewing agent know that you wish to apply. We will then send you a unique link so you can complete your application online. Please fill this in accurately as we will use this data to generate your lease, if successful, as well as contact referees etc.

Get in touch

Holding Deposit & Paperwork

A Holding Deposit of £250 should be paid to Chapmans PM Ltd, RBS, Sort Code 83-51-00 and Account Number 16996989 at the time of application. * Please note that we will not consider your application until both Holding Deposit and all Application forms have been received. Should the application fall through i.e. if you are unsuccessful or you withdraw your interest, please do not worry, this deposit will be returned to you.* We will continue to market the property and accept applications from other interested parties until such point as you supply all the required paperwork.

Landlord Approval

Once referencing paperwork has been supplied we will provide the Landlord with the details of the interested applicants and seek their approval to confirm which applicants they wish us to proceed to reference. We will inform you as soon as possible about the outcome of your application.

Multiple Applications

Please note if we receive multiple applications following a block viewing these will be assessed by midday the following working day and where more than one applicant(s) meets our referencing criteria the Landlord will be informed and The Landlord will instruct us as to who they wish to proceed with. The Agent and The Landlord will need to adhere to all relevant Statutory obligations and instruments and any other statutory re-enactment thereof relating to, but not limited to, The Letting Agent Code of Practice 2016, the Race Relations Act 1976, Disability Discrimination Act 1995 and Sex Discrimination Act 1975.

Photo ID

Please follow up your application with photo ID such as UK passport or photo driving license. If you are applying from overseas we will need a passport and copies or residency visas as appropriate.

Referencing Checks

If you have been successful we will advise you when we will commence all references checks and if they meet with our criteria. Once the checks are completed to our satisfaction we will proceed to lease documentation. Please note the lodgement of the holding deposit does not guarantee you the tenancy of the property. Should you fail our referencing process or not meet the required criteria you will be advised and we will request the bank details of a UK bank account to which we will return your holding deposit. This will be returned within 5 working days.

Money Payable

Once checks are completed and the tenancy documentation issued the balance of the deposit will then be due immediately and the first month’s rent is payable 3 working days prior to the lease start date so that we can ensure we have cleared funds ready for key handover.

Further Tenant Responsibilities

Please note in addition to the rent and the deposit, the following charges will be the responsibility of the Tenant: – 1. Council tax (students may be able to apply for a 100% exemption) 2. Utility bills including where applicable gas, electricity, oil, telephone, internet and TV licence

Multiple Tenants

Please note that if more than one person is signing up to this lease you will be offered a Joint and Several Tenancy agreement, so you will jointly be liable for all rent and liabilities under the lease. Each tenant must complete his or her own application You will be signing up to a Scottish Private Residential Tenancy (this replaced the Short Assured Tenancy on 1 December 2017).

Scottish Government Website

Monthly Rental Payments

Please also be aware that the rent due date will be the lease start date. So if you move in on the 7th of the month, your rent will fall due on the 7th of every month thereafter. If you wish a specific rent due date that is different from the move in date, please highlight this on the application form and we can discuss this with you.

Signed & Sealed

Please note that neither the Landlord nor the prospective Tenant are committed to a tenancy until the tenancy agreement has been signed by both parties.

Please note...

If you are unable to complete an online application please contact the office on info@chapmanspm.co.uk.

Hear from current and past Tenants about their experience with us...

Rishab Soni

Tenant

The experience we have had so far with Chapmans is great. The team is very prompt in taking care of any issues reported, they take time to understand and are very helpful. If given an option, I would always like to rent from them.

Julie Wilson

Tenant

Rented with Chapmans for two years and found them to be great at dealing with issues and they communicated well. My rent was reasonable and the flat was great. Eve and Olivia were very professional, friendly and prompt with everything. I got my full deposit back no problem. Laura’s videos were helpful.

CaptainLighthouse

Tenant

Absolutely fantastic company. Been renting from them for almost a year and the service has been outstanding. Great employees who are willing to go above and beyond to help you out. They organise all the maintenance and property work too so that also takes a lot of stress off your back.

Great team and thank you for helping me.

Moray T

Tenant

Easily the best letting agent I’ve dealt with in Edinburgh. Easy to contact and very personable. Inspections were prompt and any reported issues were dealt with quickly and appropriately. After an unpleasant event at the property, Chapmans went above and beyond to make sure I was safe and comfortable, despite the late hour and I can’t commend them enough. COVID left me in a difficult situation regarding moving out and after an initial issue dealing with an unprecedented situation, they managed to offer a solution that was suitable to all parties with the least upheaval and financial ramifications. Laura in particular has always been professional and helpful and willing to offer fresh solutions to difficult circumstances.

Tanya V.D. Westhuizen

Tenant

Words cannot describe how impressed I am with Chapmans as a letting agency.

As a tenant not only did they resolve a massive flood in our apartment swiftly and professionally but they have communicated with me and my flatmate. They have helped us with a difficult situation and flatmate and resolved the issue within a week.

The team helped us with the initial process of moving and Laura has helped us a great deal with other queries. I would happily recommend Chapmans to anyone looking for a place to stay.

David Currie

Tenant

I was a tenant for Chapmans between August 2014 and July 2015. I always found all exchanges between Laura, her husband Tim (who co-runs the business) and their subcontractors excellent during the duration of my tenancy. If we ever had an issue with the apartment it was dealt with straight away and in an efficient, professional manner. I would highly recommend them as estate agents to anybody looking for property in and around the Edinburgh area. I subsequently moved to France, however, if one day I choose to return to Edinburgh I would definitely look to use Chapmans to help source an apartment because their effectiveness, quality of service and high professionalism really were second to none!

I have been a tenant in 15 apartments now and I can safely say that Chapmans was the most positive and professional experience I have ever had when renting. Cannot recommend highly enough.

Caitlin Maher

Tenant

Chapmans is a fantastic letting agent and has offered friendly service throughout my tenancy. They take great care of their properties and have always been very quick to respond to any issues I have had and make sure any problems are resolved on a very timely basis. I would highly recommend Chapmans.

Ben Cheatley

Tenant

Where to begin.

The company is run by professional and extremely friendly people. The process they take you through from deposit to moving in is simple and well thought out. Prior to moving in a 45-minute video takes you through the lease in great detail and leaves you feeling very comfortable about everything. The agents also send you emails with videos containing helpful tips to speed up the process.

In comparison to the other agencies I have dealt with in Edinburgh, Chapmans is by far superior. I recommend them to anyone and everyone.

Katie Nicol

Tenant

We rented a flat from Chapmans for 2 years and received excellent service from them throughout this time. The staff there were very helpful and approachable. Any maintenance issues were dealt with efficiently. They made moving in and moving out an easy process. Would highly recommend them to anyone looking to rent a property in Edinburgh!

Read our Reviews