Offering Support for Tenants

The experience we have had so far with Chapmans is great. The team is very prompt in taking care of any issues reported, they take time to understand and are very helpful. If given an option, I would always like to rent from them.

Rented with Chapmans for two years and found them to be great at dealing with issues and they communicated well. My rent was reasonable and the flat was great. Eve and Olivia were very professional, friendly and prompt with everything. I got my full deposit back no problem. Laura’s videos were helpful.

Absolutely fantastic company. Been renting from them for almost a year and the service has been outstanding. Great employees who are willing to go above and beyond to help you out. They organise all the maintenance and property work too so that also takes a lot of stress off your back.

Great team and thank you for helping me.

Easily the best letting agent I’ve dealt with in Edinburgh. Easy to contact and very personable. Inspections were prompt and any reported issues were dealt with quickly and appropriately. After an unpleasant event at the property, Chapmans went above and beyond to make sure I was safe and comfortable, despite the late hour and I can’t commend them enough. COVID left me in a difficult situation regarding moving out and after an initial issue dealing with an unprecedented situation, they managed to offer a solution that was suitable to all parties with the least upheaval and financial ramifications. Laura in particular has always been professional and helpful and willing to offer fresh solutions to difficult circumstances.

Words cannot describe how impressed I am with Chapmans as a letting agency.

As a tenant not only did they resolve a massive flood in our apartment swiftly and professionally but they have communicated with me and my flatmate. They have helped us with a difficult situation and flatmate and resolved the issue within a week.

The team helped us with the initial process of moving and Laura has helped us a great deal with other queries. I would happily recommend Chapmans to anyone looking for a place to stay.

I was a tenant for Chapmans between August 2014 and July 2015. I always found all exchanges between Laura, her husband Tim (who co-runs the business) and their subcontractors excellent during the duration of my tenancy. If we ever had an issue with the apartment it was dealt with straight away and in an efficient, professional manner. I would highly recommend them as estate agents to anybody looking for property in and around the Edinburgh area. I subsequently moved to France, however, if one day I choose to return to Edinburgh I would definitely look to use Chapmans to help source an apartment because their effectiveness, quality of service and high professionalism really were second to none!

I have been a tenant in 15 apartments now and I can safely say that Chapmans was the most positive and professional experience I have ever had when renting. Cannot recommend highly enough.

Chapmans is a fantastic letting agent and has offered friendly service throughout my tenancy. They take great care of their properties and have always been very quick to respond to any issues I have had and make sure any problems are resolved on a very timely basis. I would highly recommend Chapmans.

Where to begin.

The company is run by professional and extremely friendly people. The process they take you through from deposit to moving in is simple and well thought out. Prior to moving in a 45-minute video takes you through the lease in great detail and leaves you feeling very comfortable about everything. The agents also send you emails with videos containing helpful tips to speed up the process.

In comparison to the other agencies I have dealt with in Edinburgh, Chapmans is by far superior. I recommend them to anyone and everyone.

We rented a flat from Chapmans for 2 years and received excellent service from them throughout this time. The staff there were very helpful and approachable. Any maintenance issues were dealt with efficiently. They made moving in and moving out an easy process. Would highly recommend them to anyone looking to rent a property in Edinburgh!