Switcher Thinking about Changing Agent?

I have used Chapmans for a few years now to manage my property. After managing it myself for many years, as an accidental landlord, I was reluctant to hand over control. I took great pride in the relationships I built with tenants and I wanted them to have quality care which I wasn’t sure an agent could provide.

Laura, the owner, put us at ease and assured us she was committed to providing the best service for landlords and tenants. I have never been disappointed and with tenants staying a number of years, I believe they are also happy. We have recently had Olivia take over managing our property and the change over of tenants. We have had lots to manage with wear and tear, storm damage and upgrading the property, all of which Olivia has managed to a high standard.

I imagine it is not easy to manage the needs of tenants and landlords, however, Chapmans appear to handle it perfectly.

My only regret is not switching over years ago!

I have been a landlord with Chapmans for several years and they have been extremely diligent and professional throughout. Laura, Kevin and Tim really go the extra mile when it comes to dealing with any issues. Highly recommend them to anyone thinking about using them as a landlord or tenant.

We’ve had more than our fair share of issues with tenants and agents alike and subsequently were very wary about entering into another relationship that would potentially result in even more issues.

Since our first tentative phone call requesting information, the service provided by Chapmans, in particular by MC, has been second to none and really restored our faith in agents. Very professional, clear information and an overall exceptional level of service.

As a first-time landlord, I was nervous about the process of renovating and letting a property I had inherited. I needn’t have worried. MC at Chapman’s did an amazing job throughout the whole process, being especially sensitive about how I came to own the flat. She designed and managed the renovations and even came in under budget with an incredible result. The process of finding tenants was done very efficiently, all the time with a great level of communication. I couldn’t be happier with the service I received from Chapman’s.

I have just had an excellent client experience with Chapmans following a tenant. vacating a property. The property was inspected, I received a comprehensive, detailed report, issues were actioned and the flat relet in record time. Eve Walker handled all of this with her usual charm and efficiency, and I would highly recommend Chapmans to anyone looking for a managing agent who is highly customer-focused.

Laura and her team are absolutely excellent. Very highly recommended. Make everything seamless regarding renting my flat feel really straightforward.

Superb service during a recent tenancy changeover. Lorraine was proactive and responsive in dealing with all facets of the transition. I wouldn’t hesitate to recommend Chapman’s to any prospective landlords.

Personalised and Caring. Used many agents across different regions of Scotland. None of them come close to Chapmans.

The professional part – yes, fantastic service, well documented, clear, great communication, helpful online systems, timely, efficient, etc.

The personal part – this is where they really stand out. Laura, Kevin, and the full team always go above and beyond where they can. Very supportive and caring for landlords and tenants alike. You can tell they’re a business that actually cares.

I was given Chapman’s name by a friend who recommended them to me when I was finding it frustrating dealing with tenants directly. I now have 3 properties being looked after by Chapmans. What did I ever do before they came into my life? I have nothing but high praise for Chapmans – they are extremely professional, have a very happy disposition and deal with everything you could possibly imagine. They definitely give 110% – my life is sorted. If you want no hassles and life to be simple as a Landlord, then look no further. I can’t rate Chapmans high enough – they are definitely a five-star organisation.

I have just let my property through Chapmans and have been very impressed by the thorough and professional service provided. I was kept informed at every stage of the process and was so happy that Laura and her team were able to secure tenants so quickly. Would not hesitate to use Chapmans again and would highly recommend them to others.

Moved to Chapmans a few years ago after getting extremely frustrated with the service received from a large property letting and management company in Edinburgh. I really like working with the team at Chapmans, I get regular updates and statements and always feel I’m kept in the loop on what’s going on with my property. Any time they do need to complete work they present a few options, will give a recommendation on what route they think I should take, and I always trust their recommendations. I feel like my property is in good hands!

After managing my own property for many years, I was nervous about using an agent. I had nothing to worry about, Chapmans goes above and beyond in the service they provide and get the balance of tenant and landlord care absolutely spot on. I don’t highly recommend many services but this is definitely one I do!

I moved to Chapmans at the end of the Lockdown as I was tired of poor service from my previous agent. Eve Walker has just handled a tenant vacate and reletting for me. Her attention to detail and excellent communication throughout has made the process seamless. A very positive client experience, and I would highly recommend Chapmans, and Eve in particular.

Chapmans, in my opinion, are absolutely fantastic. I must highlight the lack of personal contact we experienced with our previous letting agents who were unfortunately bought out by other companies. However, our experience with Chapmans has been completely different. They are extremely responsive, efficient, friendly, and fair. Above all, their genuine care is evident. I highly recommend them with a 10/10 rating.