Offering Peace of Mind for Landlords

I have been very impressed with Chapmans’ level of professionalism and knowledge.
I highly recommend both them and their Tenant Find Service, which is an excellent way to get your property relet with minimum fuss

Always easy & efficient to deal with.

I have used Chapmans for a few years now to manage my property. After managing it myself for many years, as an accidental landlord, I was reluctant to hand over control. I took great pride in the relationships I built with tenants and I wanted them to have quality care which I wasn’t sure an agent could provide.

Laura, the owner, put us at ease and assured us she was committed to providing the best service for landlords and tenants. I have never been disappointed and with tenants staying a number of years, I believe they are also happy. We have recently had Olivia take over managing our property and the change over of tenants. We have had lots to manage with wear and tear, storm damage and upgrading the property, all of which Olivia has managed to a high standard.

I imagine it is not easy to manage the needs of tenants and landlords, however, Chapmans appear to handle it perfectly.

My only regret is not switching over years ago!

I had a fantastic experience letting a property via Chapmans. From start to finish, communication from Luke and Laura was clear, prompt, and helpful. They offer a truly bespoke service tailored to your specific needs, which made the whole process seamless and stress-free. Incredibly professional, knowledgeable, and reliable – Chapmans is a standout agency and I wouldn’t hesitate to recommend them to anyone looking to let or manage property in Edinburgh.

Whilst I prefer to be a stand-off landlord and let Laura and her team look after the properties, we have had a couple of issues over the last 12 months or so that required both immediate and long term care.

The effort that Chapmans put into resolving these issues, of no fault of Chapmans, was outstanding both in terms of actions and communications. Chapmans manage to be extremely professional yet show real interest in their customers and to that end I am very grateful for the services Chapmans have, and continue to provide.

As a landlord, I strongly recommend Chapmans.

As an owner, I’ve found Chapmans to be an excellent resource.  The team handled the renovation of our flat and it turned out lovely. As a result, the flat was very briefly on the market and we’re sure the tenant will enjoy it.

I have been a landlord with Chapmans for several years and they have been extremely diligent and professional throughout. Laura, Kevin and Tim really go the extra mile when it comes to dealing with any issues. Highly recommend them to anyone thinking about using them as a landlord or tenant.

As a first-time landlord, Chapmans provided great advice and support which enabled me to get set up quickly and find tenants within a tight time frame. Laura and the team always responded quickly to any query and everything was dealt with very professionally.

Thank you to Laura and Tony for all your hard work and efforts in helping me get my flat set up on the rental market. You really did make it as painless as possible.

Chapmans were really helpful and thorough, coming up with great alternative solutions during COVID! Friendly and responsive to all involved 🙂 they didn’t miss anything out!.

Chapmans were very helpful in getting our apartment let during these uncertain times of COVID.

Corinne was extra helpful and made sure the process was smooth and all the paperwork was done correctly and without delays. She went the extra mile to make sure everything was in place and that the new tenants had everything they needed and the apartment was ready for them.

We’ve had more than our fair share of issues with tenants and agents alike and subsequently were very wary about entering into another relationship that would potentially result in even more issues.

Since our first tentative phone call requesting information, the service provided by Chapmans, in particular by MC, has been second to none and really restored our faith in agents. Very professional, clear information and an overall exceptional level of service.

From that first-ever Zoom call we had I knew we were in the right hands. Thank you so much for your top-class service. Being overseas landlords was no challenge whatsoever for Chapmans. Professional and responsive, we had every confidence that our asset was being cared for and managed in the best possible way. Well done Chapmans. We have no hesitation in recommending you.

We’ve had amazing service from Chapman’s and special thanks to Mhairi-Claire for her help! Found ourselves a difficult task in organising our property due to current restrictions and living abroad. Chapman’s took on responsibilities way beyond their usual remit to accommodate our many needs at this difficult time, coordinated all required processes and kept us well-informed all the way! Result- happy landlord, happy tenants! Thank you:)

As a first-time landlord, I was nervous about the process of renovating and letting a property I had inherited. I needn’t have worried. MC at Chapman’s did an amazing job throughout the whole process, being especially sensitive about how I came to own the flat. She designed and managed the renovations and even came in under budget with an incredible result. The process of finding tenants was done very efficiently, all the time with a great level of communication. I couldn’t be happier with the service I received from Chapman’s.

I have just had an excellent client experience with Chapmans following a tenant. vacating a property. The property was inspected, I received a comprehensive, detailed report, issues were actioned and the flat relet in record time. Eve Walker handled all of this with her usual charm and efficiency, and I would highly recommend Chapmans to anyone looking for a managing agent who is highly customer-focused.

Chapmans have been my Property Managers since 2016 and I have been delighted with their services. I recently refurbished my property by using their refurbishment services. Excellent – Thank you Laura for all your help and advice. The first person through the door on day 1 of viewings – secured the property. No better testimonial than that!

So glad Chapmans manages our property. 5 stars to Hunter for professionally handling our tenant changeover during a pandemic and for managing our new tenants! We are grateful for her friendly, professional advice during these mad times. Well done! Highly recommend them to Landlords looking for a smaller friendly company that provides excellent service.

A dedicated team that really looks after you and your property. If you’re looking for a hands-off letting experience, look no further than Chapmans!…

Laura and her wonderful team have been managing my property for over a decade now and have gone from strength to strength. Would honestly be lost without them. They are so on top of all the regulations and always manage to find me the most reliable tenants. Would highly recommend to anyone who is considering leasing their property.

Thank you for your help and efficiency in sorting everything to do with the flat, I really appreciate it, it was a pleasure to work with you. Should we need a full management service, we’ll certainly get in touch

Finally, a property management company that cares about your property as much as you do! Laura and the team are fantastic, I know that everything is in safe hands so I’m able to concentrate on the other things I need to.

Laura and her team are absolutely excellent. Very highly recommended. Make everything seamless regarding renting my flat feel really straightforward.

Exceptional and friendly service. Our first let with Chapman’s and we could not have asked for more. Tony, Laura and the team have made us feel totally at ease throughout the whole process. Highly recommended!

Excellent application process, Kevin was very helpful and very prompt with all communication. It was a unique experience having the same person do the Flat viewing, application process and check-in day. This was a very helpful and beneficial approach which made the process very simple. Subsequently, they have been great in getting back to us with any queries we have and have organised a new wardrobe to be put into the property seamlessly while we were at work. Couldn’t think of what they could do better.

Superb service during a recent tenancy changeover. Lorraine was proactive and responsive in dealing with all facets of the transition. I wouldn’t hesitate to recommend Chapman’s to any prospective landlords.

In a word, Excellent. Looked after my property for 5 years and everything was done to the highest standard. Attentive, friendly, and professional, I fully recommend them anyone thinking of renting.

Personalised and Caring. Used many agents across different regions of Scotland. None of them come close to Chapmans.

The professional part – yes, fantastic service, well documented, clear, great communication, helpful online systems, timely, efficient, etc.

The personal part – this is where they really stand out. Laura, Kevin, and the full team always go above and beyond where they can. Very supportive and caring for landlords and tenants alike. You can tell they’re a business that actually cares.

AMAZING! Laura knows her stuff! You will be in great hands leaving your property for Chapmans to look after. I was so impressed with the quick response and great communication. There was way more to letting out a property than I ever knew of, but Laura made everything very clear and was so helpful! Would absolutely recommend!

I was given Chapman’s name by a friend who recommended them to me when I was finding it frustrating dealing with tenants directly. I now have 3 properties being looked after by Chapmans. What did I ever do before they came into my life? I have nothing but high praise for Chapmans – they are extremely professional, have a very happy disposition and deal with everything you could possibly imagine. They definitely give 110% – my life is sorted. If you want no hassles and life to be simple as a Landlord, then look no further. I can’t rate Chapmans high enough – they are definitely a five-star organisation.

I have just let my property through Chapmans and have been very impressed by the thorough and professional service provided. I was kept informed at every stage of the process and was so happy that Laura and her team were able to secure tenants so quickly. Would not hesitate to use Chapmans again and would highly recommend them to others.

Moved to Chapmans a few years ago after getting extremely frustrated with the service received from a large property letting and management company in Edinburgh. I really like working with the team at Chapmans, I get regular updates and statements and always feel I’m kept in the loop on what’s going on with my property. Any time they do need to complete work they present a few options, will give a recommendation on what route they think I should take, and I always trust their recommendations. I feel like my property is in good hands!

From that first-ever Zoom call we had I knew we were in the right hands. Thank you so much for your top-class service. Being overseas landlords was no challenge whatsoever for Chapmans. Professional and responsive, we had every confidence that our asset was being cared for and managed in the best possible way. Well done Chapmans. We have no hesitation in recommending you.

Chapmans have always been excellent in our 18 months with them but Hunter and the rest of the team have excelled themselves recently in finding new tenants quickly and at a difficult time of year, turning the property around in an exceptionally quick time and getting great feedback from our old tenants. Hunter is always really helpful and lovely to deal with, I’d highly recommend Chapmans to manage property smoothly.

Chapmans have been our Property Lettings & Management Company for the last five years. Having always in the past dealt directly with Laura, we have been very happy with the service we received. As a team – they responded well during these last months of Lockdown. We wish them all well.

After managing my own property for many years, I was nervous about using an agent. I had nothing to worry about, Chapmans goes above and beyond in the service they provide and get the balance of tenant and landlord care absolutely spot on. I don’t highly recommend many services but this is definitely one I do!

I have been a client of Chapmans for several years. They are a trustworthy Company with experienced & dedicated staff who are always willing to take that extra step in order to provide the best service possible, whether you are looking to rent or lease a property.

I have worked with Chapmans since I moved to London back in 2011 and decided to rent out my flat in Edinburgh. I remember that I was bombarded with emails from the larger letting agencies and I could have just gone with one of them, but I really wanted to find someone I could trust and who would provide a service that I could rely on. After meeting Laura I knew that she ticked all the boxes and quickly decided to go with Chapmans, even though I knew it was quite a new business and was up against some well-established brands. For the last seven years, I have had no issues with my property and I don’t have to worry as Laura has done a great job at screening and finding good tenants. The service includes thorough inspections every 6 months, which gives me a lot of comfort, and they are great at highlighting issues when they need to be dealt with. It has been a pleasure working with Laura and the team and it’s been great to see the business expand, which just shows the great job that Chapmans provide to other customers as well. I would highly recommend Chapmans to anyone looking for a personal and trustworthy letting agency service

From start to finish Laura and her team gave excellent advice and support. They found me great tenants and made sure it was maintained and a good place to live and also that it was looked after by the tenant. I absolutely recommend Chapmans to help you, if you want to be a good landlord.

I moved to Chapmans at the end of the Lockdown as I was tired of poor service from my previous agent. Eve Walker has just handled a tenant vacate and reletting for me. Her attention to detail and excellent communication throughout has made the process seamless. A very positive client experience, and I would highly recommend Chapmans, and Eve in particular.

Chapmans, in my opinion, are absolutely fantastic. I must highlight the lack of personal contact we experienced with our previous letting agents who were unfortunately bought out by other companies. However, our experience with Chapmans has been completely different. They are extremely responsive, efficient, friendly, and fair. Above all, their genuine care is evident. I highly recommend them with a 10/10 rating.

The virtual staging is a fantastic addition to the services already provided by Chapmans, we love the staged photographs of our property. It is difficult for an unfurnished property to ‘look good’ online but this service lets it be seen at its best. So spacious and modern! This service has enabled our unfurnished property to ‘stand out’ and successfully be let. Credit to Chapmans for continuing to work hard at ensuring they are providing the best, up-to-date services to Landlords. I highly recommend this service to others.

Chapmans’ Property Staging service was invaluable when I was looking to let out my property after several years of back-to-back Tenants. It transformed it into a warm, cosy and tastefully decorated home for prospective Tenants. The team at Chapmans go above and beyond their duties, often offering proactive advice rather than just relaying information. They have an excellent eye for detail and I wouldn’t hesitate to recommend them and their property staging service to anyone else looking to market their property.”

I can highly recommend Chapmans’ project management service. I had two properties that required refurbishment at the same time and Chapmans made the whole process really easy, helping me to explore the best options to suit my budget and longer-term plans for the property. They finished both projects on time and within budget and I was delighted with the outcome – from the extra touches like post works staging of the property and professional photos – they have all helped elevate the rental price further and maximise the appeal in a crowded marketplace. A great service and peace of mind knowing the properties are in good hands when you are on the other side of the world! Thank you Team!

I moved to Chapmans at the end of lockdown as I was tired of poor service from my previous agent. They just handled a Tenant vacate and reletting for me. Their attention to detail, and excellent communication throughout has made the process seamless. A very positive client experience, and I would highly recommend Chapmans, and Eve in particular.

This is the first time I have used Chapman’s – they found a tenant for my flat. Their approach was very thorough and they used their systems to great effect when dealing with a lot of applicants. Luke was friendly and easy to contact throughout. I’m very happy with their service and professionalism.