Testimonials & Recommendations

This is the first time I have used Chapman’s – they found a tenant for my flat. Their approach was very thorough and they used their systems to great effect when dealing with a lot of applicants. Luke was friendly and easy to contact throughout. I’m very happy with their service and professionalism.

I moved to Chapmans at the end of lockdown as I was tired of poor service from my previous agent. They just handled a Tenant vacate and reletting for me. Their attention to detail, and excellent communication throughout has made the process seamless. A very positive client experience, and I would highly recommend Chapmans, and Eve in particular.

I can highly recommend Chapmans’ project management service. I had two properties that required refurbishment at the same time and Chapmans made the whole process really easy, helping me to explore the best options to suit my budget and longer-term plans for the property. They finished both projects on time and within budget and I was delighted with the outcome – from the extra touches like post works staging of the property and professional photos – they have all helped elevate the rental price further and maximise the appeal in a crowded marketplace. A great service and peace of mind knowing the properties are in good hands when you are on the other side of the world! Thank you Team!

Chapmans’ Property Staging service was invaluable when I was looking to let out my property after several years of back-to-back Tenants. It transformed it into a warm, cosy and tastefully decorated home for prospective Tenants. The team at Chapmans go above and beyond their duties, often offering proactive advice rather than just relaying information. They have an excellent eye for detail and I wouldn’t hesitate to recommend them and their property staging service to anyone else looking to market their property.”

The virtual staging is a fantastic addition to the services already provided by Chapmans, we love the staged photographs of our property. It is difficult for an unfurnished property to ‘look good’ online but this service lets it be seen at its best. So spacious and modern! This service has enabled our unfurnished property to ‘stand out’ and successfully be let. Credit to Chapmans for continuing to work hard at ensuring they are providing the best, up-to-date services to Landlords. I highly recommend this service to others.

Chapmans, in my opinion, are absolutely fantastic. I must highlight the lack of personal contact we experienced with our previous letting agents who were unfortunately bought out by other companies. However, our experience with Chapmans has been completely different. They are extremely responsive, efficient, friendly, and fair. Above all, their genuine care is evident. I highly recommend them with a 10/10 rating.

I moved to Chapmans at the end of the Lockdown as I was tired of poor service from my previous agent. Eve Walker has just handled a tenant vacate and reletting for me. Her attention to detail and excellent communication throughout has made the process seamless. A very positive client experience, and I would highly recommend Chapmans, and Eve in particular.

From start to finish Laura and her team gave excellent advice and support. They found me great tenants and made sure it was maintained and a good place to live and also that it was looked after by the tenant. I absolutely recommend Chapmans to help you, if you want to be a good landlord.

I have worked with Chapmans since I moved to London back in 2011 and decided to rent out my flat in Edinburgh. I remember that I was bombarded with emails from the larger letting agencies and I could have just gone with one of them, but I really wanted to find someone I could trust and who would provide a service that I could rely on. After meeting Laura I knew that she ticked all the boxes and quickly decided to go with Chapmans, even though I knew it was quite a new business and was up against some well-established brands. For the last seven years, I have had no issues with my property and I don’t have to worry as Laura has done a great job at screening and finding good tenants. The service includes thorough inspections every 6 months, which gives me a lot of comfort, and they are great at highlighting issues when they need to be dealt with. It has been a pleasure working with Laura and the team and it’s been great to see the business expand, which just shows the great job that Chapmans provide to other customers as well. I would highly recommend Chapmans to anyone looking for a personal and trustworthy letting agency service

The experience we have had so far with Chapmans is great. The team is very prompt in taking care of any issues reported, they take time to understand and are very helpful. If given an option, I would always like to rent from them.

Rented with Chapmans for two years and found them to be great at dealing with issues and they communicated well. My rent was reasonable and the flat was great. Eve and Olivia were very professional, friendly and prompt with everything. I got my full deposit back no problem. Laura’s videos were helpful.

Absolutely fantastic company. Been renting from them for almost a year and the service has been outstanding. Great employees who are willing to go above and beyond to help you out. They organise all the maintenance and property work too so that also takes a lot of stress off your back.

Great team and thank you for helping me.

Easily the best letting agent I’ve dealt with in Edinburgh. Easy to contact and very personable. Inspections were prompt and any reported issues were dealt with quickly and appropriately. After an unpleasant event at the property, Chapmans went above and beyond to make sure I was safe and comfortable, despite the late hour and I can’t commend them enough. COVID left me in a difficult situation regarding moving out and after an initial issue dealing with an unprecedented situation, they managed to offer a solution that was suitable to all parties with the least upheaval and financial ramifications. Laura in particular has always been professional and helpful and willing to offer fresh solutions to difficult circumstances.

Words cannot describe how impressed I am with Chapmans as a letting agency.

As a tenant not only did they resolve a massive flood in our apartment swiftly and professionally but they have communicated with me and my flatmate. They have helped us with a difficult situation and flatmate and resolved the issue within a week.

The team helped us with the initial process of moving and Laura has helped us a great deal with other queries. I would happily recommend Chapmans to anyone looking for a place to stay.

I was a tenant for Chapmans between August 2014 and July 2015. I always found all exchanges between Laura, her husband Tim (who co-runs the business) and their subcontractors excellent during the duration of my tenancy. If we ever had an issue with the apartment it was dealt with straight away and in an efficient, professional manner. I would highly recommend them as estate agents to anybody looking for property in and around the Edinburgh area. I subsequently moved to France, however, if one day I choose to return to Edinburgh I would definitely look to use Chapmans to help source an apartment because their effectiveness, quality of service and high professionalism really were second to none!

I have been a tenant in 15 apartments now and I can safely say that Chapmans was the most positive and professional experience I have ever had when renting. Cannot recommend highly enough.

Chapmans is a fantastic letting agent and has offered friendly service throughout my tenancy. They take great care of their properties and have always been very quick to respond to any issues I have had and make sure any problems are resolved on a very timely basis. I would highly recommend Chapmans.

Where to begin.

The company is run by professional and extremely friendly people. The process they take you through from deposit to moving in is simple and well thought out. Prior to moving in a 45-minute video takes you through the lease in great detail and leaves you feeling very comfortable about everything. The agents also send you emails with videos containing helpful tips to speed up the process.

In comparison to the other agencies I have dealt with in Edinburgh, Chapmans is by far superior. I recommend them to anyone and everyone.

We rented a flat from Chapmans for 2 years and received excellent service from them throughout this time. The staff there were very helpful and approachable. Any maintenance issues were dealt with efficiently. They made moving in and moving out an easy process. Would highly recommend them to anyone looking to rent a property in Edinburgh!